Legal

Refund policy

This policy explains when you can get money back for Plus and how. The free plan costs nothing, so there is nothing to refund.

Your 14-day right of withdrawal

  • As a consumer in the EU, you can withdraw from a Plus purchase within 14 days of paying, without giving a reason (Romanian Government Emergency Ordinance 34/2014).
  • Plus starts as soon as your payment is confirmed, so when you pay you ask us to start it straight away. If you then withdraw within the 14 days, we refund what you paid minus the value of the days you used, counted day by day.
  • For example, if you pay RON 29.00 for a 30-day month and withdraw after 6 days, you get back RON 23.20.

After 14 days

Months already paid for are not refunded after the 14 days, also if you stop using the app or delete your account during the month. You keep Plus until the end of that month, and nothing renews automatically. We refund you in full or in part, at any time, if:

  • you were charged twice or by mistake;
  • Plus did not work for a significant part of your month because of a problem on our side;
  • we close your account or stop offering Plus without fault on your side (the unused part of the month).

How to ask for a refund

  • Write to care@cosmic-atman.ro from the email address of your account, with the invoice number (you'll find it in Settings, under Invoices) or the date of the payment.
  • To withdraw, a short message is enough, for example: "I withdraw from my Plus purchase of 5 October 2026, invoice CA2026-0001." You may also use the model withdrawal form in Annex 1 to Ordinance 34/2014, but you don't have to.
  • For withdrawal, what counts is that you send your message within the 14 days.

How you get your money back

  • We confirm your request by email and refund you within 14 days of receiving it, at no cost to you.
  • Card payments go back to the same card through NETOPIA Payments. Your bank may take a few more days to show the money. Bank transfers go back to the account you tell us.
  • When we refund a payment, the Plus month it paid for ends, and we issue a credit note for the refunded amount. You'll find it with your invoices in Settings.

If you disagree

Please write to us first at care@cosmic-atman.ro, so we can try to solve it. You can also contact the Romanian consumer protection authority (ANPC) or its alternative dispute resolution service (ANPC SAL).

Last updated: 5 October 2026